After-sales service organization

Level 1 service organization: local agents, distributors, technical service departments

Level 2 service organization: core power located in each province's office

Three-level service organization: The core power plant headquarters provides direct service

After-sales service terms

We promise that the diesel generator set produced by our company, Nucleus Power System Integration Technology Co., Ltd., comes with a free warranty period of 1 year or 1000 hours from the date of passing the adjustment, with a free warranty period (the time is based on the earlier one), during which any abnormal failure of the generator set is committed, we promise to provide free maintenance services to customers, and all the spare parts and travel expenses of the maintenance personnel are free of charge.Components that are easily damaged, daily use accessories, human operation errors, and neglect in maintenance are not covered by this warranty.

After the specified warranty period, our company will continue to implement the lifetime service system based on the principle of "thinking for customers and being responsible to customers", providing customers with more satisfactory technical consulting, technical support and maintenance services.If the equipment fails after the warranty period and there are abnormal fault problems, the supplier will provide replacement at factory cost, and after-sales personnel will arrive at the customer's site in a timely manner to ensure that the equipment is successfully repaired before leaving.

Received customer fault notification, my company will establish a customer repair tracking file within 1 hour, arrive at the scene within 2 hours, deal with the problem, and propose a repair conclusion or reset the machine.All technical personnel in the after-sales department promise to arrive within 24 hours within the province, and within 48 hours outside the province.

National after-sales service phone number of Core Power Technology Co., Ltd.: 18222826150, always ready to answer your consultation and negotiation, 24-hour reception.

After-sales service method

During the warranty period, if any abnormal failure occurs in the machine, my company's after-sales department will arrange for a person to drive to the nearest after-sales maintenance network point from the customer's location as soon as possible, and free of charge, carry the necessary spare parts for implementation of mandatory warranty service until the machine is restored to normal use and our staff leave.